Did You Know? Joomla Customer Relation Management
Doesn’t matter what industry you are in. You need to track your customers. You have to keep up with their important information and yet assign managers to different contacts. jContacts handles all those aspects of a CRM and MORE! You can enable access restrictions, assign managers to contacts, request user updates, and so much more. It can be accessed via the front end or the back end. You can create a customized lead capture form that can replace the Joomla! contact form and integrates directly into your jContacts. Auto-create Joomla! users from your contacts, allow them to access their profile via the front end to update their own information.
Not only can you handle contacts, but with jSupport you can handle all manner of client support tickets, and FAQ’s. In fact, converting a resolved support ticket to a frequently asked question is as simple as one click. You can easily setup categories, assign priority, configure automated emails and more.
Need more then that. Look at jAccounts . This portion of jForce deals with quoting and invoicing. You can generate quotes with associated services or products, specify quantities and more. If you have it configured in the back end the invoices will be automatically generated when you save the quote (you can even choose how many invoices to split the quote into). Not to worry, the invoices will remain unpublished until the quote is approved. The client can approve the quote in the front end or you can manually approve it in the admin panel. Payment methods are incorporated so that your clients can pay their invoices online. Currently PayPal, 2Checkout, Google Checkout, and Authorize.net payment gateways are incorporated - with more to come! All configured through an easy to use back end.