eMay-Design

We cannot stress the importance of website maintenance. Too many websites launch and go unattended for months - even years.  We ensure that your site is always current and your Internet marketing campaign stays within budget. Our standard maintenance program includes content updates, support via telephone and/or e-mail - revising, editing, adding and changing existing Web pages to keep your website up to date and most importantly backing up your Joomla database.   We can create a custom maintenace plan to fit your specific needs.

Choose the Joomla Web Site Maintenance Plan that is right for you:

Pay-as-you go: $50 per hour

Sometimes you don't have a need for regular updates, but like to have a reliable staff on-call. This may be your best option!

Note: Monthly plans have precedence over pay-as-you go plans, if scheduling conflicts arise.

Monthly Plans (3 months prepaid to begin, then invoiced monthly):

2 HOURS

Up to two hours a month for $100 per month.   Additional work billed at $50 per hour.

5 HOURS

Up to five hours a month for $250 per month. Additional work billed at reduced rate of $40 per hour.

10 HOURS

Up to ten hours a month for $500 per month. Addtional work billed at reduced rate of $40 per hour.

 

All Web Site Maintenance plans include:

• Website content updates and changes. 
  Changes / updates and ensuring that your content is updated and relevant at all times.
• Comprehensive, ongoing checks.
  Corrections of any malfunctioning components, broken link corrections, ensuring that your site is functioning properly.
• Telephone and email support.
  Support relating to your website, your newsletter, components and modules, etc.
• Training and consulting services. 
  Online training as well as information and recommendations relating to your website, web content display, additional components/modules/services that could be integrated to enhance your website visitor's experience.
• Full Monthly Backup copy of website
  We will maintain a current local backup of your website. (within reason. Extremely large sites may require additional premium)
• Full Weekly Backup of your database
  We will maintain a current local backup of your database. (within reason. Extremely large sites may require additional premium)
• Monthly, detailed invoicing
• Automated Maintenance Request System
• Friendly, reliable and professional service!

In addition, Joomla! Monthly Plan users will also have the option of the following:

• Upgrades to Joomla! components and modules that are already installed.
• Installation of additional Joomla components and modules at your reduced rate.

Do not make a decision without comparing our
Professional Products and Services.

You can not make a fair comparison without talking to us. Allow us the opportunity to share what we know about content management, search marketing and ecommerce.

No pushy sales people, only informative and efficient conversation with an experienced consultant.

Got a question? Get it answered.

Maintenance Policy

1. "Maintenance" is defined as keeping the website current. It is not intended for new development work.
2. Updates are completed by priority of maintenance package. Under most circumstances, updates are done within 24 hours during normal business hours, except on weekends or holidays. Weekends, after hours and holidays are available for emergency updates, at a premium rate. Our normal business hours are Monday – Friday 08:00 – 17:00 US Mountain Standard Time.
3. Time is based on actual time involved in completing the updates. There is a one-half hour minimum charge for updates during the monthly billing cycle.
4. Although we make every effort to make accurate changes, it is the client's responsibility to review updates and notify us of any necessary changes that need to be made. We do not charge for changes that are our fault. However, if a change needs to be made due to client error, the regular maintenance time is applied.
5. We reserve the right to distinguish between "updates" and "new development". New development is charged at the same rate as your maintenance contract, but due to the nature of development projects, we will not break a project up into only a few hours of work each month.
6. Updates should be provided electronically (by maintenance request/email) as much as possible. Attachments should be in .txt or .doc (Word) format. Pictures need to be .jpg or .gif. Updates that require retyping data or scanning photos and will cost more to complete.
7. Maintenance Customers will be given access to a maintenance request application, that contacts our maintenance team immediately when a new update is requested. Please supply as much detail as necessary, as time spent communicating back and forth will be applied to maintenance time.
8. Monthly plans do not carry hours from one month to the next. These hours are reserved for your usage during the month, should you need them.
9. There is no discount or refund if no updates are made to your site during a monthly maintenance cycle. We reserve your time whether it is used or not.
10. Your web site may be using third-party components (web site trackers, weather info-feeds, etc.). We have no control over what third party sites do and take no responsibility for loss of information due to actions of these sites. Any changes to your site stemming from regulations of these third party components will be billed as normal maintenance. (Example, A retail site might be connected to Authorize.net. If Authorize.net requires changes in the code, this will be billed as normal maintenance fees.)